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Buy somewhere else!
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File complaints with the BBB, your state Consumer Affairs Dept and the FTC!! It is easy and you can do it all over the web! - - -
I purchased a computer that has had 6 hardware replacements in 10 months! Purchased 05/05/2011. - - -
They return my computer after repair still defective with replacement parts that fail continuously. They say one hardware needs to be replaced when I ship it back but replace something else instead. BEWARE! - - -
My 3rd return after 6 hardware replacements made: - - -
The computer was shipped 3/12/2012 with RMA#211458 with a formal letter requesting a full refund sent certified USPS. (I have not received a response from CyberPower to the letter asking for a refund.) - - -
CyberPower received the computer on 03/19/2012 and shipped it back on 04/23/2012 (held over a month!) with ZERO repairs. Direct quote from an email from a tech support rep: "We have found the system to work normally and will be sending the system back." Computer received on 04/27/2012 and unpacked the next day. - - -
Here is two videos of what the computer does: http://photobucket.com/cyberpowerslighted - - - These videos where taken on 04/28/2012.
I wish you luck if you buy from CyberPower!
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Business's response - by Cyber HDon 5/3/2012
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First, we would like to apologize for the issues you experienced and any inconvenience. Our records indicate you spoke with a representative in regards to your issue to arrange a replacement video card. We look forward to you receiving the replacement card and should you have any further issues, please contact us immediately so that we may provide a resolution.
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